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Frequently Asked Questions

Our Customer Assistance Team is available Monday through Friday from 8:00 am to 5:00 pm PST. Please email sv.customerservice1@halo.com or contact us at 408-955-1750.

Please contact our HALO Customer Service Team at sv.customerservice1@halo.com or contact us at 408-955-1750.

Online orders placed and fulfilled before Noon PST, ship the same business day. After Noon PST, the order will ship the next business day. All orders ship via UPS. On-demand and customized items generally require additional time for production and will ship after. Specific product information can be found on the product page with an approximate timeline.

The Broadcom Store offers shipping within the United States and Internationally. Please select your ship-to destination upon login to help route your order to the nearest fulfillment center. We have placed a hold on shipments to countries such as China and Russia because the import restrictions have made it too difficult to get our goods into these countries. If you would like more information on our international shipping policies, please email sv.customerservice1@halo.com.

• Exportation/Importation
- It is important to HALO that our customer’s orders are received on time and are committed to making every effort to get your merchandise from their facility to the shipping address entered on the order, whether inside or outside the U.S.
- For orders shipped outside the U.S., the recipient is considered the Importer of Record (IOR) and may be contacted for clearance instructions. We know that many countries outside of the U.S. have import restrictions for promotional merchandise and gifts.
- At times the merchandise can get held up in customs; reasons are varied and can change without notice, even if accurate product documentation is provided. If you would like more information on our international shipping policies, please email sv.customerservice1@halo.com.

• Redistribution
- Most of the merchandise is produced outside of the U.S. Many of these goods that have been imported into the U.S. cannot be easily exported to other countries or re-shipped a second time once our customers initially receive them.
- We highly recommend that you check with the carrier or freight forwarder to confirm foreign documentation requirements if you seek to re-ship goods purchased through our U.S. store(s).
- Please know HALO is a distributor (not the manufacturer) of goods and therefore will not have access to any supplier information.

Returns are accepted for items in new, unused condition with applicable tags attached. Returns cannot be accepted without an RMA#, which is provided by Customer Service in advance.

Please contact Customer Service via email sv.customerservice1@halo.com or call 408-955-1750 PST. Reference your order number when you call or email and keep all tracking information for your refund or exchange, as we are not responsible for lost returns.

If your order was placed under your account, please ensure you are logged in to your account to view this tracking information. Under your account you will find “View Orders.” Once the order has been shipped, tracking information will be available. A shipment notification will also be emailed with tracking information.

Click here to submit a custom order with our dropship team. Please note that any projects routed through the dropship team will require brand approval prior to production. Once the form has been submitted, the dropship team will reach out to the brand team to confirm compliance. They will work with you directly to fulfill your project’s needs and will provide estimates, cost, and shipping directly to you.

Click here to submit a custom order with our dropship team. Please note that any projects routed through the dropship team will require brand approval prior to production. Once the form has been submitted, the dropship team will reach out to the brand team to confirm compliance. They will work with you directly to fulfill your project’s needs and will provide estimates, cost, and shipping directly to you.

Broadcom partners globally by providing a range of products for specific markets. Please select your ship-to country below to see the product range for your country.

Click here to submit a custom order with our dropship team. Please note that any projects routed through the dropship team will require brand approval prior to production. Once the form has been submitted, the dropship team will reach out to the brand team to confirm compliance. They will work with you directly to fulfill your project’s needs and will provide estimates, cost, and shipping directly to you.

Duties will be charged at checkout. On international orders, the buyer is responsible for in-country duties and taxes. The buyer will be notified by the carrier on VAT/broker/accessorial fees which require the shipper to pay prior to order delivery (rules vary by country). For EMEA orders, personal email address and ship-to address must be used due to VAT and custom clearance regulations.

• Ancillary Clearance Service Fees
If additional or special processing is required by a local regulatory agency, ancillary fees may be incurred. These fees, which are subject to change, vary per country/territory, and may be applied and invoiced to the shipper, consignee, or third party.

Please reach out to Julie Bonino at broadcomstore.pdl@broadcom.com

Please reach out to Julie Bonino at broadcomstore.pdl@broadcom.com

Production times are dependent on the item. Specific information regarding production timelines and shipping can be found in the product description for in-stock inventory. If you have a custom order, the team you are working with will provide an approximate timeline. Typically, you can expect your items to ship within 5-20 days of order placement.